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printerreference.info Independent educational publication

A vendor-neutral reading guide to the words, apps and web addresses that appear during printer installation — published for education only.

Manufacturer reference · Products of HP Inc.

HP Printer Setup, Explained

Independent educational reference · Not affiliated with, endorsed by, or operated by HP Inc. · No downloads, no support services, no remote access

  • About 15 minutes
  • 5 figures, 3 of them interactive
  • Revised September 2026

Read this first

This page describes what the most common HP-related setup searches refer to and where HP itself publishes the corresponding material. It is written by an independent publisher with no relationship to HP Inc. It does not perform setup, does not provide software, and does not offer assistance with any device. Product and service names belonging to HP appear here for identification only. Every outbound link on this page is labelled and leads to HP’s own domain.

Section One · Vocabulary

What the common HP searches actually refer to

Phrases such as 123.hp.com/setup, hp smart app download, hp printer drivers and hp printer wifi setup are typed millions of times a month by people who have just unboxed a device. Each phrase names something specific — an address, an application, a driver, a process, an identity. Knowing which category a phrase belongs to is what separates a reader who reaches HP’s own material from one who reaches an imitation of it.

Six phrases. Each opens a card explaining what the phrase names, where HP publishes it, and what an imitation of it looks like.

Category · A web address

123.hp.com/setup

A web address, not a program and not a search term. HP prints it on packaging and quick-start leaflets as a short route into its own setup material. Typed into the browser’s address bar, it resolves within HP’s domain to model-specific pages and to the platform store listings for HP’s companion application. It is a redirect, not an installer: nothing arrives on the computer by visiting it.

Where HP publishes it
123.hp.com — a subdomain of hp.com. The identifying segment of the address is hp.com.
What an imitation looks like
The same string typed into a search box becomes a query, and the page of results that follows is where portals with names such as 123-hp-setup.example appear — addresses that contain the digits and the brand but sit outside hp.com.
Category · An application

HP Smart, and the HP app that is replacing it

HP’s companion application for Windows, macOS, iOS and Android, published for years under the name HP Smart. Since 2025 HP has been replacing it, in the same store listings, with an application it calls simply the HP app; which name appears depends on platform and country, and both are published by HP Inc. Either way it is distributed through the platform application stores — the Microsoft Store, the Mac App Store, the App Store and Google Play — and provides guided network configuration, supply levels, scanning and account-linked features. It is an interface layer: it commonly installs the driver during first-run configuration, but it is not itself the driver.

Where HP publishes it
The platform application stores, with HP Inc. shown as the developer. A search for hp smart app download for mac is a search for a store listing, not for a file on a website.
What an imitation looks like
A page on an unrelated domain offering the application as a file, sometimes bundled with other software, sometimes behind a fee. A store namespace is the reason the genuine listing is hard to imitate: a store entry is signed by its publisher, and the developer name is visible on it.
Category · A driver

HP printer drivers

The translation layer inside the operating system that lets a document reach a specific model. HP publishes drivers and its larger “full feature” software packages on its own support domain, matched to model and to operating system. On current versions of Windows and macOS a basic driver often arrives by way of the operating system’s own update service — or through a driverless standard such as AirPrint or Mopria — before any HP package is introduced at all.

Where HP publishes it
support.hp.com — the model page lists what HP publishes for each operating system, without charge.
What an imitation looks like
A “driver” site covering every brand at once, or a “driver updater” utility that reports dozens of outdated drivers on a new computer and charges to replace them. A fee is the signature of something HP does not sell.
Category · A network process

hp printer wifi setup

The act of joining a printer to a household wireless network. On HP’s documented path the companion application brokers it: the app finds the printer’s temporary network, passes the router’s credentials across, and the printer joins the router. On models with a display, HP also documents a panel-driven alternative in which the credential is entered on the device itself. The provisioning figure further down this page draws the documented path stage by stage.

Where HP publishes it
HP’s model documentation on support.hp.com, and the guided flow inside the companion application.
What an imitation looks like
A “wireless setup” page that ends in a telephone number, a chat window, or a request to install screen-sharing software. Joining a network is something the application and the printer do between themselves; no legitimate version of it involves a stranger.
Category · A cloud identity

hp account sign in

A cloud identity. For recent consumer models, HP’s guided setup flow documents signing in to an account, or creating one, as one of its steps, binding the device to that identity. The account then governs cloud-dependent features — remote printing, and subscription programmes such as HP Instant Ink and the conditions attached to HP+ models. Which models require it, and what the conditions are, is stated in HP’s own documentation and nowhere else authoritatively.

Where HP publishes it
Sign-in pages within hp.com, and the account step inside the companion application.
What an imitation looks like
A sign-in page on a domain other than hp.com, or a request — by telephone, chat or email — to read out a verification code. Such codes protect the account; disclosing one hands it over.
Category · A contact route

hp printer support number

HP’s contact routes, which HP publishes on its own domain, typically behind a section that asks for a model and serial number first. Whether telephone contact is offered at all, and on what terms, depends on the product, the country and the warranty status, and only HP’s own pages state it. This reference reproduces no telephone number for HP or anyone else, because a number is trustworthy only in the place its owner published it.

Where HP publishes it
support.hp.com and the country paths under hp.com — nowhere else authoritatively.
What an imitation looks like
A number that turns up in a forum post, a directory page, a comment thread, a pop-up window or a paid listing, attached to HP’s name and usually to a sense of urgency. The scam patterns section describes how the listing works.

What “hp printer setup” usually means as a search

Taken together, the phrase almost always describes one of three needs: reaching HP’s companion application, reaching a driver for a specific model, or joining a printer to a wireless network. All three are met from within HP’s own domains and the platform application stores. None of them calls for a website outside HP’s own, a telephone number, a paid file, or control of a computer handed to a stranger. That is the whole of the information a searcher needs, and this page exists to state it clearly.

Section Two · Where a string leads

Address bar or search box: the same string, two destinations

Manufacturers print short addresses on their packaging because a short address is easy to type. The difficulty is that the same string behaves in two entirely different ways depending on which strip it is typed into.

Typed into the address bar — the field at the very top of the browser window — 123.hp.com/setup is treated as a destination, and the browser goes there. Typed into a search box — the field in the middle of a search engine’s home page, a phone’s home-screen search widget, or the browser’s own combined bar when it is behaving as a search field — the same string is treated as a question, and what comes back is a page of results: advertisements, forum threads, aggregators and, frequently, imitations built to intercept that exact query.

The distinction is invisible in the string itself. It shows only in what happens next. After a destination, the address bar reads hp.com. After a search, it reads the search engine’s name, and every result beneath it is a separate site with an identifying segment of its own. Somebody who has just unboxed a printer expects a “setup” page to appear, so a convincing copy of one seldom raises suspicion — which is exactly why imitation portals cluster around this one query.

The practical consequence is a reading habit rather than a rule: whatever a page looks like, the segment immediately before the first single slash in the address bar is the only part of an address that identifies who publishes it.

Where the printed address leads Typed into the address bar, 123.hp.com/setup opens a page inside hp.com. Typed into a search box, it produces a results page in which each row is a separate site, some of them imitations. 123.hp.com/setup The string is treated as a destination. The browser goes there directly. www. hp.com /setup/… inside hp.com Destination: a page inside HP’s own domain a search engine 123.hp.com/setup The string is treated as a question. results for “123.hp.com/setup” Printer setup portal 123-hp-setup.example not hp.com Telephone listing printer-directory.example not hp.com HP hp.com hp.com Destination: a results page — every row is a separate site
Figure 1. One printed address, two outcomes. In the address bar it is a destination; in a search box it is a query, and the results are where imitation portals live. Look-alike names use the reserved .example ending, which nobody can register.
Section Three · Reading an address

Reading an HP address from the right

An address is read from the right. Everything to the left of the registered domain belongs to its owner; everything to the right of the first single slash is chosen by whoever operates the site and can contain any word at all.

The parts of an HP address In https://support.hp.com/in-en/drivers, the scheme and the path identify nothing. The subdomain support is HP’s, inside hp.com. The registered domain hp.com is the only part that identifies the owner. https:// support. hp.com /in-en/drivers scheme registered domain identifies the owner subdomain HP’s, inside hp.com path chosen by the site the identifying segment sits just before the first single slash
Figure 2. The anatomy of an HP support address. Only the registered domain says who owns the site; a subdomain such as support or 123 is created by HP inside its own name.

In support.hp.com/us-en/drivers, the host name is support.hp.com, and within it the registered domain — the part a registry actually assigns to an owner — is hp.com. Everything to the left of hp.com is a subdomain that HP creates within its own name: support, www, 123. HP also serves its country sites as paths under hp.com (hp.com/in-en, hp.com/gb-en) rather than as separate domains, which makes the rule for HP unusually simple: an address is HP’s when the segment immediately before the first single slash ends in hp.com.

Three constructions defeat casual reading. A hyphen (hp-setup.example) does not attach a word to hp.com; it forms a different name. A brand inside a longer word (123hp.example) is also a different name. And hp.com placed at the left of a longer host (hp.com.setup-portal.example) is a subdomain of somebody else’s domain: read from the right, the registered name is setup-portal.example. The practice below applies the rule to seven addresses. Every look-alike uses the reserved .example ending, which cannot be registered by anybody, so none of them leads anywhere.

Reading practice

Seven addresses, read the way the checker reads them

Each address opens to show its identifying segment and whether that segment is hp.com.

123.hp.com/setupreveal
Reads as HP’s domain

123.hp.com/setup

The registered domain is hp.com. The 123 is a subdomain that HP created inside its own name, exactly as support and www are.

hp-printer-setup.example/123reveal
Does not read as an HP domain

hp-printer-setup.example/123

The registered domain is hp-printer-setup.example. A hyphen does not attach a word to hp.com; it forms a different name, registered by somebody else.

www.hp.com/in-en/setupreveal
Reads as HP’s domain

www.hp.com/in-en/setup

The country code sits after the first slash, as a path inside hp.com — which is how HP publishes its regional sites.

123hp.example/setupreveal
Does not read as an HP domain

123hp.example/setup

The letters hp appear inside a longer word. The registered domain is 123hp.example, which is not hp.com and has no connection to it.

printersetup.example/hp/123reveal
Does not read as an HP domain

printersetup.example/hp/123

The brand appears only after the first slash, in the path, where the site’s operator chooses the words. The registered domain is printersetup.example.

support.hp.com/us-en/driversreveal
Reads as HP’s domain

support.hp.com/us-en/drivers

support is a subdomain of hp.com. This is the domain on which HP publishes drivers and documentation.

hp.com.setup-portal.example/startreveal
Does not read as an HP domain

hp.com.setup-portal.example/start

Read from the right, the registered domain is setup-portal.example. The hp.com at the left is a subdomain that the operator of setup-portal.example created inside that name — the same mechanism HP uses for support, turned to a different purpose.

The address checker on this site applies the same reading to any address, in the browser, without sending it anywhere.

Section Four · Software

Two kinds of software: the companion application and the driver

The word “software” hides two different things, and a great deal of HP-related confusion — and a great deal of imitation — lives in the gap between them.

The companion application is the visible layer. It has an icon, windows and a guided flow, and it is the thing a person interacts with. The driver is invisible: a translation layer inside the operating system’s print service that turns a document into instructions a particular model understands. The application usually installs the driver as part of its first run, which is why the two are so easily conflated, but they are separate categories of software published through separate channels — the application through platform stores, the driver through HP’s support domain or the operating system’s own update mechanism.

There is also a third arrangement, which HP’s documentation describes for most recent models: no manufacturer package at all. Apple’s AirPrint and the Mopria standard let a phone or computer discover a compatible printer on the local network and print to it with the operating system’s built-in support. In that arrangement the companion application adds convenience — supply levels, scanning to a phone, account-linked features — but is not required for a page to print.

The figure switches between the three arrangements. In every one of them the layers are published by HP, by Apple, by Microsoft or by Google, and never by a third-party website.

The software layers between a document and an HP printer A document passes through the companion application, then the operating system’s print service with its driver or built-in AirPrint and Mopria support, and then reaches the printer. The companion application is optional when the operating system prints driverlessly. A document to print Companion application HP Smart · HP app — from the platform stores visible: setup, supplies, scanning, account optional Operating system print service Windows · macOS · iOS · Android the driver from HP, or the OS update built-in support AirPrint · Mopria · IPP The printer on the local network
Figure 3. Between a document and the printer sit two layers of software. The companion application is visible and store-distributed; the driver is invisible and lives in the operating system. On many recent models the operating system’s built-in support does the driver’s job.
AttributeCompanion appDriverDriverless
Published throughPlatform stores, developer HP Inc.support.hp.com, or the OS update mechanismBuilt into the operating system
Visible interfaceYesNoThe system print dialog only
PriceFreeFreeFree
Needed for a page to printNoYes, unless the model prints driverlesslyReplaces the driver on compatible models
Official sources · leaves this site

Where HP publishes its own setup material

The addresses below belong to the manufacturers themselves. They are the only places from which setup software, drivers and support material should ever be obtained, and they are intended to be typed into the browser's address bar — the strip at the very top of the window — rather than into a search box. Each link leaves this site and opens the manufacturer's own domain. This reference is not affiliated with any of them.

HP · HP Inc.

HP serves its country sites as paths under hp.com (for example hp.com/in-en or hp.com/gb-en) rather than as separate domains.

A brand name appearing inside a longer address — as a prefix, a subfolder, a hyphenated addition, or a word inside an unrelated domain — does not make that address official. The identifying part of any address is the segment immediately before the first single slash. The address checker on this site reads that segment automatically.

Section Five · Architecture

The documented HP provisioning path, stage by stage

Drawn as system design from HP’s own published material: an architecture, not a procedure, and one that varies by model and by region. The figure highlights what is happening at each of the four stages.

HP’s documented provisioning path A new printer broadcasts a temporary network; the companion application on a phone joins it and passes the router credentials across; the printer joins the router and the temporary network closes; a computer or phone then adds the printer to its list through the router. temporary network router credentials joins the router account step adds the printer to its list printer phone with the app router HP account computer
Figure 4. The four stages of HP’s mobile-first provisioning path, drawn from HP’s published description. The temporary network exists only for stage one and two and is withdrawn once the printer has joined the router.
1

A temporary beacon

Unprovisioned hardware, on first power-up, broadcasts a short-lived wireless network of its own. It exists only until the device joins a router, and it is withdrawn once association succeeds — which is why it is never observable on a printer that is already on the network.

The beacon is HP’s architectural answer to the many consumer models that ship with a small control panel, or none at all: it moves the credential entry from the printer onto a device that has a keyboard.

2

The application brokers the handshake

The companion application, obtained from a platform store, detects that beacon, joins it, and passes the household network’s credentials across the private link. Nothing is typed on the printer, and nothing leaves the local air between the two devices.

On recent models HP documents Bluetooth as an additional discovery route for the same handshake; the topology is the same, with the phone acting as broker either way.

3

Association and identity

The device joins the router with the credentials it received, and the beacon closes. The application then finds the printer again over the ordinary household network, and at that point provisioning is complete.

On recent consumer models the guided flow includes an HP account step at this stage, tying the hardware to a cloud identity which later governs cloud-dependent features and subscription programmes. Whether the step is required for a given model is stated in HP’s own documentation.

4

Software pairing

The computer or phone then adds the device to its printer list, reaching it through the router rather than through any private link. From then on the driver — or the built-in support of the operating system — handles day-to-day printing, and the companion application is needed only for the features it adds.

On models with a display, HP also documents a panel-driven alternative in which the credential is entered on the device itself; the mobile-first path above is the one that 123.hp.com routes to.

The main guide’s Manufacturer Provisioning Protocols section sets out the full architecture and contrasts it with Epson’s split topology. Nothing in this section is an instruction; HP’s own documentation for a specific model is the authority on what that model does.

Section Six · Distribution

Where HP drivers come from — three channels, and a fourth that is not HP’s

HP drivers legitimately arrive by three routes, and only three. Each one is either HP’s own domain or a channel the operating system’s publisher controls.

The first route is the operating system’s own update mechanism, which on current Windows and macOS versions frequently supplies a basic driver — or driverless support — the moment a printer is discovered on the network or connected by cable. The second is HP’s support domain, support.hp.com, where a model page lists the packages HP publishes for each operating system: the full-feature software, the basic driver, and firmware. The third is the companion application itself, which on the mobile-first path retrieves what the model needs during configuration.

A fourth route — a website outside those three that offers “HP drivers” — is by definition not an HP source, whatever its name contains. Such sites exist because the phrase is searched constantly, and they earn from advertising, from bundled software, or from a fee for something HP publishes without charge. The HP drivers page on this site goes further — which channel supplies each HP package on Windows, macOS, iPhone and Android, and what HP’s own driver page looks like — and the general drivers page walks through the channels for every manufacturer.

The three channels through which HP drivers arrive Three arrows reach the computer’s print system: from the operating system’s update mechanism, from the model page on support.hp.com, and from the companion application during first run. A fourth source, a third-party driver website, is marked as not an HP channel. Operating system update mechanism support.hp.com model page Companion app during first run print system driver goes here A third-party “driver” website not an HP channel all three channels are free of charge
Figure 5. Three channels reach the computer’s print system; none of them is a website outside hp.com or the platform stores. A site that charges for a driver is offering something HP publishes free.
Section Seven · Security

Scam patterns built around HP searches

HP’s setup vocabulary is short, memorable and printed on millions of boxes, which makes it unusually easy to imitate. The five patterns below recur constantly in search results for HP-related phrases. None of them originates with HP. Each card describes what the pattern looks like, why it cannot be HP, and what HP’s own documented process looks like instead.

The look-alike setup portal
What it looks like
A page styled as a setup wizard, reached from a search result, on a domain containing “123”, “hp” or “setup” in some combination — hyphenated, prefixed, or as a subfolder of an unrelated site. It often carries a model picker, a progress bar, and a prominent telephone number.
Why it is not HP
The identifying segment of its address is not hp.com. HP’s setup material lives only inside hp.com and in the platform stores, and HP does not license its setup pages to other domains.
HP’s own process instead
123.hp.com resolving, within hp.com, to model pages and to store listings whose developer is HP Inc.
The “HP support number” listing
What it looks like
A telephone number presented as HP’s, in a forum reply, a directory page, a comment thread, a pop-up window, a paid listing, or on an imitation portal — usually with urgency attached: an error code, a countdown, a warning that the printer is “blocked”.
Why it is not HP
HP publishes its contact routes on its own domain, normally behind a model-and-serial-number step. A number found anywhere else has no verified connection to the company, and the person who answers it is whoever paid to place it.
HP’s own process instead
Contact options reached from support.hp.com, on HP’s terms for the product, the country and the warranty status.
The paid driver
What it looks like
A site charging a fee, a subscription or an “activation code” for an HP driver, or a “driver updater” utility that scans a new computer, reports dozens of outdated drivers, and charges to replace them.
Why it is not HP
HP’s drivers are published without charge on its support domain, and its companion application is free on every platform store. A price attached to either is a price for something HP does not sell.
HP’s own process instead
The model page on support.hp.com, the operating system’s update mechanism, or the companion application during configuration — the three channels in Figure 5.
The remote-access “technician”
What it looks like
A voice on the line, or an agent in a chat window, offering to install screen-sharing software in order to “complete setup”, “clear an error” or “activate” the printer. The offer usually follows a telephone number from the pattern above, or a pop-up on an imitation portal.
Why it is not HP
No routine printer configuration requires a stranger to control a computer, and no documented HP process asks for it. Once control is granted, everything on that computer — saved passwords, banking sessions, files — is exposed to the person at the other end.
HP’s own process instead
The application and the printer exchange credentials between themselves, on the local network, with nobody else on the line.
The account-code request
What it looks like
A request to read out a verification code that arrived by text or email, framed as part of the HP account step, as “confirming identity”, or as “linking the printer”.
Why it is not HP
Such codes exist to prove that the person signing in holds the phone or the mailbox. Disclosing one hands the account — and anything the account reaches — to whoever asked for it.
HP’s own process instead
A code entered by the account holder, on HP’s own sign-in page or inside the companion application, and never spoken to anyone.

No documented HP process involves any of these

Screen-sharing software installed at a stranger’s request
A telephone number taken from a search result, a pop-up or an advertisement
A payment for a driver, an “activation” or a “registration”
A verification code read aloud to anyone
A setup portal, sign-in page or driver page outside hp.com and the platform stores
Section Eight · Vocabulary

A short HP vocabulary

Fourteen terms that appear in HP’s own material, in the companion application, and in the searches people make about them. Each entry opens to a plain description.

123.hp.comaddress

The short address HP prints on packaging. A subdomain of hp.com that redirects to model-specific setup pages and to the store listings for HP’s companion application. It is a route into HP’s domain, not a program, and it hosts no installer of its own.

support.hp.comaddress

HP’s support domain, where model pages list the software HP publishes for each operating system, together with documentation and contact routes. The subdomain support is HP’s, inside hp.com.

HP Smartapplication

The name under which HP published its companion application for Windows, macOS, iOS and Android for many years. It is distributed through the platform stores and provides guided network configuration, supply levels, scanning and account-linked features. Since 2025 HP has been replacing it with the HP app, below.

HP appapplication

The application HP introduced in 2025 to replace HP Smart in the same store listings, covering printers and other HP devices in one application. HP describes the roll-out as gradual and by country, so either name may appear depending on platform and region. Both are published by HP Inc. and both are free.

HP accountidentity

A cloud identity, created or signed into within hp.com or inside the companion application. On recent consumer models HP documents it as a step in the guided setup flow. It governs cloud-dependent features and the subscription programmes HP offers, on terms HP’s own documentation states.

HP+programme

A cloud-connected programme HP attaches to certain models. HP’s documentation ties it to three things — an HP account, a printer that stays connected to the internet, and Original HP supplies — in return for features it lists such as remote printing. Whether a given model is an HP+ model, and whether HP+ is optional at setup, is stated in HP’s own material for that model.

HP Instant Inkprogramme

HP’s subscription service for supplies, in which the printer reports its usage through the HP account and replacement cartridges are shipped on a plan. Enrolment is offered during the guided setup flow on eligible models and is managed through the account.

Driversoftware

The invisible translation layer inside the operating system’s print service that turns a document into instructions a specific model understands. Published by HP on support.hp.com, supplied by the operating system’s update mechanism, or installed by the companion application during configuration.

Full feature softwaresoftware

HP’s term for the larger package it publishes for a model on Windows, bundling the driver with scanning tools and utilities. It is distinct from the basic driver, a smaller package that provides printing only. Both appear on the model page on support.hp.com, without charge.

Firmwaresoftware

The software that runs on the printer itself, as distinct from anything on the computer. HP publishes firmware updates on the model page on support.hp.com and delivers them through the companion application or the printer’s own update function.

Wi-Fi Directnetwork

A standing network the printer hosts itself, named with the prefix DIRECT-, which lets a phone or computer print to it without a router. It is a permanent feature, switchable on the printer, and is not the same thing as the temporary setup beacon described in Section Five, which exists only until the printer has joined a router.

Wireless Setup Wizardnetwork

A menu HP provides on models with a display, through which the printer lists nearby networks and accepts a credential on its own panel. It is the panel-driven alternative to the application-brokered path, and it is documented model by model on support.hp.com.

AirPrintstandard

Apple’s driverless printing technology, built into iOS and macOS. An AirPrint-capable printer on the same network is discovered by the operating system and printed to without any HP package. Most recent HP models support it; HP’s specifications for a model say whether it does.

Mopriastandard

An industry driverless printing standard from the Mopria Alliance, of which HP is a member. It is built into Android and into recent versions of Windows, where it is one reason a basic printing capability can appear before any manufacturer software is introduced.

Section Nine · Reference

Questions people bring to HP setup searches

Is 123.hp.com a real HP address?

Yes. Its identifying segment is hp.com, which belongs to HP Inc. The confusion arises when the address is typed into a search box rather than the address bar: the results page that follows is not HP’s site, and it is where imitation portals with similar-looking names appear. Figure 1 draws the difference; the address checker on this site reads the identifying segment of any address automatically.

Is HP Smart the same thing as the driver?

No. HP Smart is an application with windows and buttons; the driver is an invisible translation layer inside the operating system. Because the application usually installs the driver the first time it runs, the two are easily confused, but they are separate categories of software that reach the computer through separate channels — the application from a platform store, the driver from HP’s support domain or the operating system itself.

Is the HP app the same as HP Smart?

It is HP’s successor to it. HP published its companion application as HP Smart for many years; from 2025 it began replacing that application, in the same store listings, with one it calls the HP app, which covers printers and other HP devices together. HP describes the change as rolling out gradually by country, so a store may show either name for a time. Both are published by HP Inc., both are free, and a listing whose developer is anyone other than HP Inc. is neither of them.

Does every HP printer require an HP account?

HP documents an account step in the guided setup flow for recent consumer models, and certain programmes — HP+ and HP Instant Ink among them — condition features on an account. Whether a particular model requires one, and under what terms, is stated in HP’s own documentation for that model. This reference does not maintain a list, because the list is HP’s to change.

Can an HP printer print without any HP software at all?

On most recent models, yes. Apple’s AirPrint and the Mopria standard are built into iOS, macOS, Android and recent Windows, and a compatible printer on the same network is discovered and printed to by the operating system itself. HP’s specifications for a model state whether it supports them. The companion application then adds features rather than enabling printing.

Where do HP printer drivers legitimately come from?

From three places: the operating system’s own update service, which often provides a basic driver by itself; HP’s support domain, support.hp.com, where model-specific packages are published; and, on the companion-app path, the application itself during configuration. A site outside those three channels that offers HP drivers is, by definition, not an HP source. Figure 5 draws the three channels, and the drivers page on this site goes through each of them for every manufacturer.

What does “Wi-Fi Direct” mean on an HP printer?

A network the printer hosts itself, so that a phone or computer can print to it directly without going through a router. Its name begins with DIRECT-. It is a standing feature that can be switched on or off on the printer, and it is different from the temporary network a new printer broadcasts during provisioning, which closes as soon as the printer has joined the router.

What is HP+, and what does it ask for?

HP+ is a cloud-connected programme attached to certain HP models. According to HP’s own documentation it depends on an HP account, on the printer staying connected to the internet, and on Original HP supplies, and in return it enables features HP lists, such as printing from outside the home network. Whether a model is an HP+ model, and whether the programme is optional at setup, is stated in HP’s material for that model; this reference does not restate terms that HP revises.

Is there an HP printer support phone number?

HP publishes its contact routes on its own domain, typically behind a support section that asks for a model and serial number first. This reference prints no telephone number for HP or for anyone else: a number can be trusted only where its owner published it. A number that arrives by way of a search result, a pop-up, a forum thread or a paid listing is the raw material of the listing scam described in Section Seven.

Does this site set up HP printers, or provide HP software?

No. This is an independent educational publication with no relationship to HP Inc. It explains terminology, describes HP’s published architecture, and points to HP’s own domains. It hosts no software, offers no assistance with any device, operates no telephone or chat service, and never requests remote access. For anything involving a specific printer, HP’s own documentation and channels are the appropriate resource.

Scope, limitations and trademarks

HP, HP Smart, HP+ and HP Instant Ink are trademarks of HP Inc., referenced here for identification and descriptive purposes only. AirPrint is a trademark of Apple Inc.; Wi-Fi and Wi-Fi Direct are trademarks of Wi-Fi Alliance; Mopria is a trademark of Mopria Alliance, Inc. This page summarises publicly documented behaviour at the level of system design; it is not a current-version specification, not a procedure, and not a substitute for the documentation supplied with any device. HP revises its software, its account requirements and its addresses at its own discretion and without notice. Look-alike addresses shown in the figures use the reserved .example ending and do not refer to any real site. Printer Setup Reference is published independently by Deepanshu and has no affiliation with, endorsement from, or authorisation by HP Inc.

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